Terms & Conditions

As a User of this website and by checking the ‘Tick Box Terms & Conditions on the checkout page, you acknowledge and agree that purchases made on this Website are subject to the Terms & Conditions set out below. 


We reserve the right to amend these terms and conditions at any time. Such changes take effect when posted on the website. Your continued use of the website signifies Acceptance of the latest Terms & Conditions. The Purchase of Goods on the website will require Registration and subsequent use of your given Email Address at Registration and accompanying Password. Such details to be kept confidential by you.  Should you be aware of any misuse please contact us immediately.

Order Process

Orders placed on this website are subject to Acceptance. On placing an order the website will send you an Order Confirmation – Acceptance is agreed if goods are Available & In Stock. 

All goods ordered are subject to availability. Should any goods ordered not be immediately available we will contact you advising you to enable your order to be amended and any resulting refunds from payments made can be processed.

Dispatch and Delivery

Orders placed by 15.00 hours on Monday to Friday (Bank Holidays and Christmas period closure excepted) dispatch is normally the same day with delivery expected the next working day for UK Mainland and Northern Ireland. Delivery to other destinations is subject to the carriers timescale. 

Delays in delivery will occasionally occur due to unforeseen circumstances. CookinPellets UK Limited shall be under no liability for any delay or failure to deliver within expected timescales.

Loss or Damage

If any delivery is damaged or does not arrive on time please contact our office so that the issue can be investigated and where necessary replacement goods can be dispatched.

Returns and Cancellations

No Quibble Guarantee given on the products offered for sale. Should any product appear to be faulty please contact our office to resolve the issue. Should you wish to amend your order after placement then please contact our office to make those arrangements.